PRIVACY POLICY

The Services are made available to you by Blyss Infinitaas Ltd. (“Blyss” or the “Company”), through the Blyss mobile application and associated digital platforms. Should you have any questions regarding this Privacy Policy, our data-processing practices, or any matter connected to your personal data, you may contact us at help@blyssworld.com, or reach out to our designated Grievance Officers at the following official email address: grievance@blyssworld.com. Our Grievance Officers are authorised solely to address concerns related to the processing of personal data under this Policy. They are not authorised to resolve disputes between you and any customer or third-party service provider.

This Policy applies solely to service professionals who access or intend to access the Platform for the purpose of independently offering or delivering services to endcustomers. All references to “you,” “your,” or “service professional” refer to the individual or entity that uses or seeks to use the Platform to list, market, or perform services in an independent capacity. Nothing in this Policy, nor in your use of the Platform or Services, shall be interpreted, deemed, or construed as creating any: a) Employer - employee relationship, b) Principal - agent relationship, c) partnership or joint venture, d) franchise relationship, e) association, f) fiduciary obligation You acknowledge that you operate as an independent contractor, and you are solely responsible for: a) the quality, safety, legality, and delivery of your services, b) obtaining all applicable licences, permits, authorisations, and certifications, c) complying with all professional standards, and d) fulfilling all contractual obligations owed to customers. The Platform functions only as a neutral, technology-based intermediary and marketplace facilitator that enables interactions, listings, communication, and transactions between you and customers. The Platform does not: a) hire, supervise, control, or manage you; b) direct how, when, or where you perform your services; c) guarantee work, income, or bookings; or d) assume responsibility for your conduct, representations, qualifications, or service outcomes.

We may periodically revise, update, or amend this Policy to reflect changes in legal requirements, our business practices, or technological developments. We encourage you to review this Policy regularly to stay informed of how we handle your personal data. It is essential that the personal data you provide to us remains accurate, complete, and up to date. You agree to immediately notify us of any changes to your personal data during the course of your engagement with us. We shall not be liable for any losses arising from outdated, inaccurate, or incomplete information provided by you.

The Platform may contain links to, or integrations with, third-party websites, plug-ins, tools, applications, or services (“Third-Party Services”). Accessing such Third-Party Services may allow those third parties to collect, store, or process data about you. We do not control, endorse, monitor, or assume responsibility for any Third-Party Services or their privacy practices. Your access to such Third-Party Services shall be governed exclusively by their respective privacy policies and terms. We expressly disclaim any liability arising out of your reliance on, access to, or interaction with any Third-Party Services. To the fullest extent permitted by law, we expressly disclaim all liability, whether direct, indirect, incidental, consequential, statutory, contractual, or otherwise, arising out of or relating to your reliance on, engagement with, or use of any Third-Party Services, including any data collection, data loss, misuse, service deficiency, or breach attributable to such third parties. Your interactions with Third-Party Services shall not, under any circumstances, be deemed to create any relationship, obligation, or responsibility on the part of theCompany.

The Platform is not intended for minors (individuals under the age of 18 years). We do not knowingly collect personal data relating to minors. If we learn that we have collected personal data from a minor without valid consent or legal authorisation, we will:  delete such data, and  terminate the associated account. If you believe a minor’s data has been collected, please contact us at help@blyssworld.com

We collect, receive, and process multiple categories of personal data for the limited purpose of enabling, supporting, and improving your access to and use of the Platform and the Services. Such collection is undertaken to facilitate identity verification, ensure platform integrity, enhance security, provide operational functionality, and comply with applicable legal and contractual obligations. The categories of personal data we may process include, without limitation, the following: 1. Contact Data – email address, phone number, and permanent address. 2. Health-Related Data – limited information regarding illness history, only when specifically required for verification or service-eligibility purposes. 3. Identity, Character-Verification & Profile Data – your name, gender, date of birth, age, contact number, address, postal code, profile headline, service descriptions, photographs and videos, business-related information, work experience, salary-related information, training certificates, government-issued identifiers (Aadhaar, PAN, voter ID, driver’s licence, etc.), educational and employment records, verification reports, references, travel preferences, language preferences, personal transport details, and information submitted through testimonials, surveys, polls, or feedback. 4. Insurance-Related Data – details of insured persons, identification numbers of the primary insured, enrolment dates, nominee details, and contact information. 5. Loan Application Data – Aadhaar and PAN details, residential address (permanent and current), NACH details, scanned cheque copies, bank statements, passbook information, and relationship-proof documents. 6. Technical Data – IP address, device ID, device type, domain name, operating system details, browser type, timestamps of Platform access, device metadata, approximate location data, and information on applications used. 7. Transaction & Usage Data – SMS-based transaction information, debit/credit card details, GST data, PAN details, bank details, bank statements, credit information, call logs (to the extent made through the Platform), app usage metrics, user-activity logs, chat transcripts with customers, and email communication patterns. You expressly acknowledge and agree that: 1. Your engagement with the Platform is entirely voluntary and independent, and you use the Platform only as a means of connecting with potential customers. 2. By using the Platform, you acknowledge that you act in an entirely independent capacity, and that the Company disclaims any and all vicarious, derivative, or substituted liability arising out of your acts, omissions, services, representations, or interactions with customers.

We may collect, use, and share aggregated or anonymised data such as statistical or demographic information for any legitimate purpose. Although aggregated data may be derived from your personal data, it does not constitute personal data if it does not directly or indirectly identify you. If aggregated data is combined with personal data in a manner that makes you identifiable, we will treat the combined information as personal data and process it in accordance with this Policy.

Where personal data is required (i) by law, (ii) under contractual obligations, or (iii) for the proper functioning of the Platform, failure to provide such information may prevent us from fulfilling our obligations under the Terms. In such circumstances, we may be compelled to limit, suspend, or terminate your access to certain Services. You will be notified at the relevant time if such action becomes necessary.

Direct Interactions. You provide us your personal data when you interact with us. This includes personal data you provide when you: (i) create an account or profile with us at the time of registration; (ii) use the Platform or the Services; (iii) enter a promotion, user poll, or online surveys; or (iv) report a problem with the Platform and/or our Services, give us feedback, or contact us, or through testimonials

We automatically collect Technical Data about your equipment, browsing actions, and patterns each time you use the Services. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites that employ our cookies.

We will receive personal data about you from various third parties: (i) Technical Data from analytics providers such as Facebook, and advertising networks; (ii) Background verifiers; (iii) Credit information from credit bureaus (to the extent permitted by law); and (iv) Identity and profile-related data from publicly available sources.

(a) We will use your personal data only in accordance with applicable law. Most commonly, we process personal data where it is necessary (i) to perform or facilitate the Services; (ii) to comply with a legal or regulatory obligation; or (iii) for purposes of our legitimate business interests that do not override your rights. We use your personal data for the following purposes, without limitation: (i) to verify your identity, and create your user account with us on the Platform at the time of registration; (ii) to assess the performance of your services rendered to customers; (iii) to monitor your activities on the Platform; (iv) to monitor trends and personalise your experience; (v) to improve the functionality of our Services based on the information and feedback we receive from you; (vi) to improve and facilitate customer service to effectively respond to end users’ Service requests, grievances, and support needs; (vii) to process payments; (viii) to process loan applications (if any); (ix) to undertake credit assessment risks for short-term credits provided by us to you; (x) to help you avail a group personal accident insurance policy through us; (xi) to send periodic notifications to manage our relationship with you including to notify you of changes to our Services, and to receive occasional company news and updates related to us or the Services; (xii) to administer and protect our business and the Platform, including for troubleshooting, data analysis, system testing, and performing internal operations; (xiii) to improve our business and delivery models; (xiv) to perform our obligations that arise out of the arrangement we are about to enter or have entered with you; (xv) to enforce our Terms; (xvi) to market our Services to you; (xvii) to comply with our legal obligations; and (xviii) to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.

You agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorise us, our associate partners, affiliates, and end-users or customers to contact you via email, phone, or otherwise. This is to enable us to provide the Services to our customers and end-users, provide you with marketing material, and ensure that you are aware of all the features of the Services.

You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services to you. This may include but not be limited to vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this information with other entities in the group in connection with the above-mentioned purposes

You agree and acknowledge that we may share data without your consent, when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.

Cookies are small files that a site or its service provider transfers to your device’s hard drive through your web browser (if you permit it to) that enables the sites or service provider’s systems to recognise your browser and capture and remember certain information.

We use cookies to help us distinguish you from other users of the Platform, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer you a seamless user experience. We may contact third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Additionally, you may encounter cookies or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. If you send us personal correspondence, such as emails, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information within a file specific to you.

We use the following categories of cookies:  Essential Cookies – required for core Platform functionality  Performance Cookies – analytics and usage metrics  Functional Cookies – remembering preferences  Advertising Cookies – personalising marketing and measuring performance You may manage your cookie preferences through browser settings or within the app (where available).

We may share your personal data with third parties set out below for the purposes described in Section 4: (i) Internal third parties, which are other companies within the Company group of companies. (ii) External third parties such as: A. Trusted third parties such as our associate partners and service providers that provide services for us or on our behalf. This includes hosting and operating our Platform, providing marketing assistance, conducting our business, processing payments and transaction-related processes, transmitting content, conducting credit-assessment risks for short-term credits availed by you, processing insurance-related claims, and enabling the provision of Services to end-users or customers. B. Customers who seek to use or have used the services you choose to offer through the Platform. C. Analytic service providers and advertising networks that conduct web analytics to help us improve our Platform and Services. These providers may use cookies and other similar technologies. D. Regulators, governmental authorities, courts, tribunals, or other bodies, where required by applicable law or regulation.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not permit our third-party service providers to use your personal data for their own purposes and only allow them to process such data for specified purposes and strictly in accordance with our instructions.

We comply with applicable laws in respect of the storage and transfer of personal data. As part of your use of the Services, the information and personal data you provide to us may be transferred to and stored in countries other than the country in which you are based. This may occur where our servers are located outside your country of residence or where one or more of our service providers are located in a different country. Where personal data is transferred outside your home jurisdiction, we implement appropriate safeguards, including: • Standard Contractual Clauses (SCCs); • Data Processing Agreements; • Encryption and access controls.

By submitting your information and personal data to us, you expressly consent to the transfer, storage, and processing of such information and personal data in the manner described above.

When you use our Services, we make reasonable efforts to provide mechanisms that allow you to access, review, and correct any inaccurate or incomplete personal data, subject to applicable legal requirements. You may request a copy of your personal data by writing to us at help@blyssworld.com. The Company may take up to seven (7) working days to process and respond to such requests.

If we send you marketing or promotional emails, we will include clear instructions to help you opt out of receiving such communications. Upon receiving your opt-out request, please allow us up to ten (10) business days to update our systems and give effect to your preference. Please note that even after opting out of marketing communications, you may still receive non-promotional emails relating to your user account, service-related notifications, or transactions you have initiated with us.

You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfill our stated purpose(s) and for a reasonable period after the termination of your account on the Platform or access to the Services to comply with our legal rights and obligations.

In some circumstances, we may aggregate your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

We may update or modify this Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Where any material changes are made, we will notify you by posting the updated Policy on the Platform or through other appropriate means, including email. To the extent permitted by applicable law, your continued use of the Platform following such notice shall constitute your acceptance of the revised Policy.

We encourage you to review this Policy periodically to remain informed about how we collect, use, store, and protect your personal data. Staying informed of these updates will help ensure transparency and awareness of our privacy practices.