TERMS AND CONDITIONS

The Services comprise providing access to the Platform, which enables you to request, arrange, and schedule various time-bound services from independent third-party service providers (“Service Professionals”), in accordance with your specific requirements. The Company’s role is limited to operating the Platform and facilitating payment collection and transfer to the concerned Service Professionals for the services they independently render. The Company acts only as a facilitator and does not provide, supervise, or control the execution of any service booked by you.

The services actually performed by Service Professionals are referred to as “Elite Services.” The term “Services” refers only to the Platform and facilitation services provided by the Company, and specifically excludes the Elite Services. The Company does not perform, direct, monitor, or assume responsibility for the quality, safety, suitability, legality, or outcome of any Elite Service. Service Professionals act in their personal and independent capacity and are solely responsible and liable for the Elite Services provided to you. The Company and its affiliates do not employ, supervise, manage, or control Service Professionals, nor do Service Professionals represent the Company as its agents, contractors, partners, or employees. They have no authority to bind the Company in any manner. You, as the customer, remain responsible for ensuring that the Elite Services you book match your requirements and for availing such services during the allotted timeframe

The Platform facilitates only the provision of trained manpower. All consumables, tools, equipment, materials, and other resources required for performance of the task must be supplied entirely by the customer. A detailed list of permitted tasks, restricted tasks, and any operational limitations applicable to Service Professionals is set out in Annexure-1, which forms an integral part of these Terms. The customer must ensure that all necessary items and resources specified in Annexure-1 are available at the service location to enable proper and safe performance of the tasks. For safety and compliance reasons, Service Professionals are strictly prohibited from performing any task not listed in Annexure-1, and the Company shall bear no responsibility for any service performed outside the scope of such authorised tasks

Unless expressly agreed under a separate written agreement, the Platform is intended exclusively for your personal, non-commercial use. The Platform and all Services facilitated through it may be used only within India.

A key component of the Company’s Services involves sending operational and transactional communications including text messages, emails, WhatsApp messages, or similar communications regarding bookings, service updates, reminders, and other essential notifications. The Company may also send marketing or promotional communications. You may opt out of non-essential communications at help@blyssworld.com or through Platform settings; however, opting out of operational or safety-related messages may limit the Company’s ability to provide the Services, in whole or in part.

You may be required to provide identity proof and assist in verification in order to access the Services or Elite Services. You agree to comply with such requests. Failure to provide such information may result in denial, delay, or discontinuation of the Services or Elite Services.

The Company does not certify a) the skills, background, or competence of Service Professionals beyond basic on boarding checks, b) guarantee the training, conduct, or behaviour of any Service Professional, c) provide any warranty for Elite Services, d) assure the safety, suitability, or outcome of any service. e) You acknowledge that all Elite Services are availed at your own discretion and risk

To ensure safe and proper performance of tasks by Service Professionals, the customer must provide a safe work environment, ensure electricity, lighting, access, water supply, or any other basic requirement, avoid requesting any hazardous, illegal, unsafe or unauthorized tasks, ensure presence of adults at the premises, refrain from interfering with or directing Service Professionals to perform restricted tasks.

The Platform may use or integrate third-party tools such as payment gateways, map services, or verification tools. You acknowledge that the Company is not responsible for the availability, functioning, or accuracy of such third-party tools.

To avail the Services, you will be required to create an account on the Platform (“Account”). During registration, you may be required to furnish certain information including, without limitation, your name, phone number, email address, location, and any other information that the Platform may request from time to time

By creating an Account, you represent you are at least 18 years of age and are competent to enter into a legally binding contract under applicable laws

You agree and warrant that all information provided in connection with your Account is and shall remain accurate and true. You agree to promptly update your details on the Platform in the event of any change to or modification of this information.

You are solely responsible for maintaining the security and confidentiality of your Account and agree to immediately notify us of any disclosure or unauthorised use of your Account or any other breach of security related to your Account.

You are liable and accountable for all activities conducted through your Account, including those activities carried out by any person other than you. We shall not be liable for any unauthorised access to your Account.

You agree to receive communications from us regarding (i) your account, (ii) payment requests, (iii) information about the Company and Services, (iv) promotional offers from us and third-party partners, and (v) any other matter related to the Services.

You agree that you are solely responsible for all actions, bookings, communications or transactions carried out through your account, whether by you or by any person using your device or credentials. Company shall not be liable for any unauthorized access to the Account or the consequences thereof.

If the Company suspects fraud, misuse, illegal activity, or violation of these terms, it may immediately suspend or freeze your Account, cancel pending bookings, withhold payments or refunds, inform law enforcement authorities.

You may delete your Account at any time through the Platform or by writing to the Company. However, Past billings and regulatory records may be retained as required by law.

Our Platform may include interactive features or services for the users who have created an account with us, to post, upload, publish, display, transmit, or submit comments, images, reviews, suggestions, feedback, ideas, or other content on or through the Platform (“User Content”).

As part of delivering the Services and for quality control purposes, we may request reviews from you about Service Professionals and you agree and acknowledge that Service Professionals may also provide reviews about you to us. You must not knowingly submit any false, inaccurate, or misleading information in your reviews. We will use reviews to assess service quality and to determine whether Customers and Service Professionals are appropriate users of the Platform. If in our sole discretion, we determine that you are not an appropriate user, we reserve the right to cancel your registration and remove you from our Platform.

You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sub-licensable, and royalty-free licence to (i) use, publish, display, store, host, transfer, process, communicate, distribute, make available, modify, adapt, translate, and create derivative works of the User Content, for the operation of, and in connection with, the Services and (ii) use User Content for the limited purposes of advertising and promoting the Services, or as evidence before any court or authority of competent jurisdiction under applicable laws

In connection with these Terms and the licences granted herein, you hereby waive any claims arising out of any moral rights or other similar rights relating to the User Content.

You agree and acknowledge that Company may, at its sole discretion and without prior notice to you, remove, or otherwise restrict access to any User Content that, its violates these Terms.

You agree not to upload, post, publish, transmit, or submit User Content that is unlawful, defamatory, obscene, pornographic, harmful, abusive, harassing, hateful or misleading.

Where the Platform displays User Content Publicly if you consent to such display, the Company shall not be responsible for how third parties may use, interpret, or copy such content.

You acknowledge and agree that the Company may collect, use, store, process, and disclose your personal data in accordance with our Privacy Policy, available at website. The Privacy Policy sets out the categories of personal data that we may collect from you or otherwise process, the purposes for which such data is processed, and the rights available to you under applicable law.

In addition to any consent you may provide pursuant to the Privacy Policy, you hereby consent to us sharing your information with our affiliates or other third party service providers. We may use information and data related to your use of the Services for the provision of the Services, analytics, trend identification, and statistical purposes and to enhance the effectiveness and efficiency of our Services, including the development of beneficial schemes, new offers, and improved user experiences.

Subject to applicable laws, we may be required by law enforcement agencies, government authorities, or other relevant bodies to disclose data related to you in connection with criminal or civil proceedings. You acknowledge and agree that in such cases, we have the right to share such data with relevant agencies, authorities or bodies.

You acknowledge that failure to provide certain information or withdrawal of your consent may result in the Company being unable to provide you with some or all of the Services, and the Company shall not be liable for any resulting inability, restriction, or limitation in accessing the Platform or the Services

You further consent to the Company contacting you through calls, SMS, email, push notifications, in-app messages, or WhatsApp for matters relating to your Account, the Services, Elite Services, safety and security instructions, verifications, feedback requests, promotions, or any other communication permitted under applicable law.

i. The Platform enables you to request and schedule Elite Services for a time, duration, and service category of your choice, subject to availability. ii. To place a booking, you must follow the steps indicated on the Platform and furnish all information requested therein. The Company will make reasonable efforts to connect you with a Service Professional who is willing and available to provide the requested Elite Services during the selected time slot. iii. If a Service Professional is not available for the selected slot, the Company may contact you to suggest alternative timings. You may accept or decline such alternative slot. iv. Elite Services may be booked up to four (4) days in advance. v. To make a booking, you must follow the instructions provided on the Platform and provide necessary information. We use reasonable efforts to connect you with a Service Professional who is able to provide the requested service at your chosen slot time and for the requested duration. vi. In the event that we are unable to find a Service Professional for the specified timeslot, we will contact you to suggest an alternative timeslot. vii. Bookings can be made for a minimum one hour and a maximum of 8 hours, in multiples of 30 minutes as the case may be. viii. In certain cases, the Company may require additional information, re-verification, or confirmation from you before a booking can be processed.

i. Upon placing a booking request, you will receive a notification on the Platform acknowledging receipt of your request. ii. A booking will be deemed confirmed only upon issuance of a confirmation notification through the Platform, SMS, email, or push notification.Once your booking has been confirmed, you will be required to make the payment in accordance with these Terms or as indicated on the Platform. iii. Once a Service Professional has been assigned to provide the requested Elite Services, you will receive confirmation in App or via SMS, email or a push notification. c) (Cancellations: Bookings that are cancelled before confirmation on the Platform will not incur any charges. For all other bookings, the applicable cancellation fees are set out in -Company cancellation policy, as updated from time to time and made available on the platform. d) You acknowledge that Service Professionals reserve their time for confirmed bookings and therefore cancellation charges are reasonable and necessary. e) Substitution: In the event that the selected Service Professional is unavailable , or cancels your selected booking, , we will offer you a substitute Service Professional from among our registered Service Professionals. You acknowledge that substitution is a standard operational requirement and agree not to raise any objection to such replacement unless there are demonstrable safety concerns.

(i) Upon confirmation of your booking, the Platform will send you a notification containing the estimated arrival time and details of the assigned Service Professional. (ii) At this stage, an in-app chat window will be activated to allow coordination between you and the Service Professional. This communication channel must be used strictly for logistical purposes. (iii)You are responsible for ensuring that the location is accurate and accessible. Any delay arising out of incorrect addresses, entry restrictions, or inability to contact you will be treated as a Customer Delay and may attract cancellation or waiting charges.

(i) On arrival at your premises, the Service Professional is required to confirm their presence and identity through face-recognition verification on their device. (ii) Once the verification is successful, the Platform will generate and send a One-Time Password (“OTP”) to your registered mobile number. (iii) You must provide the OTP to the Service Professional to officially start the service timer. Failure or refusal to provide the OTP within 15 minutes of the Service Professional’s arrival may result in cancellation of the booking, forfeiture of the booking fee, and liability for any applicable waiting or cancellation charges. (iv) The service duration shall begin strictly from the time verified through the Platform. No requests for retrospective adjustment of start time shall be entertained.

(i) Customers are advised to assess their service requirements in advance and include reasonable buffer time when placing the initial booking. (ii) If you wish to extend the service duration, you may request an extension within the last fifteen (15) minutes of the scheduled end time of your booking. The Platform will send a notification when the extension window opens. (iii) Extensions may be requested in increments of 30 minutes, subject to the Service Professional’s availability and approval by the Platform. (iv) Extensions are not guaranteed. The Company may decline an extension request in case of unavailability of the Service professional, safety concerns or customer misconduct, operational constraints, non-payment of extension charges. (v) The extension request will be processed only upon full advance payment of the extension charges displayed on the Platform. (vi) If payment is not completed immediately, the service will automatically end at the originally scheduled time. Service Professionals are not authorised to continue work beyond the original time without formal confirmation through the Platform.

i. upon completion of 50% of the scheduled time slot. ii. 15 minutes before the completion of scheduled service, indicating the start of widow for extension of time if so desired by the customer, iii. At the completion of the booked time slot, at which point service professional will leave the customer’s premises. iv. Upon completion of the booked time slot, the service professional is required to conclude the service and leave the premises promptly. V. You agree not to request, demand or coerce the service professional to extend the service beyond the booked duration without using the extension feature on the platform. Vi. Any additional work if requested outside the platform shall be deemed unauthorized. Company shall not be liable for any payments made outside the Platform, any injury, damage, loss or dispute arising from such off-platform arrangements. Vii. If you prevent or delay the Service professional from exiting the premises after completion of the services, Company may initiate appropriate action, including reporting the incident to authorities and restricting your access to the Platform.

(i) Blyss (“Company”) reserves the right to charge you for the Services you avail through the platform, including but not limited to booking facilitation, platform usage, and any additional features or value-added services. (ii) All prices, charges, fees, and taxes applicable to your booking will be displayed to you on the Platform at the time of making a request. Your continued use of the Platform constitutes your acceptance of such fees.

(i) For all Elite Services booked through the Platform, you shall be liable to pay the amount shown at the time of booking. In the case of an extension request for an ongoing service, extension charges must be paid in advance; extension will only be confirmed upon receipt of full payment. (ii) In addition to the Charges payable to Service Professionals, Company reserves the right to charge a convenience fee for facilitating the booking and transferring payments to the Service Professional (this fee is referred to as “Fees”). You acknowledge that the final bill may also include additional charges, such as, safety fee, warranty fee, insurance fee, or Service Professional welfare fee, etc. (iii) The Company will inform you of the applicable Charges and Fees and available payment methods at the time of booking. Payments may be made through credit/debit cards, UPI, net banking, online wallets, or any other digital payment method permitted by the Platform. Cash or COD is not permitted under any circumstances. (iv) The Company may modify, suspend, or restrict payment methods at its sole discretion. Certain payment methods may not be available to certain users based on risk assessment, transaction history, or operational considerations. (v) The Charges and Fees shall be payable at the time of making a booking. (vi) For clarity, Charges collected for Elite Services are payable directly to the Service Professionals. The Company acts solely as a limited collection and payment agent on behalf of Service Professionals. Under no circumstances shall the Company be deemed to be providing or responsible for the Elite Services. (vii) Taxes: Applicable taxes shall be charged in addition to the charges and Fees. (viii) The Company reserves the right to revise or modify the Charges and Fees at any time. Revised rates shall apply prospectively and will not affect prior confirmed bookings. (ix) Charges and Fees paid by you are final and non-refundable, except as otherwise determined by the Company or as required by the applicable laws. (x) You acknowledge and agree that Charges and Fees may vary based on geographical location, time of the day or seasonal demand, and may increase substantially. While Company will use reasonable efforts to inform you of such Charges and Fees, you remain responsible for all charges and fees incurred under the Account, regardless of your awareness of such variations.

We may engage a third-party payment processor (“Payment Processor”) to process payments through your chosen payment method.. The processing of payments will be subject to the terms and policies of such Payment Processor in addition to these Terms. We shall not be liable for any error, delay, or failures on the part of the Payment Processor. In the event of any unsuccessful payment, any money debited will be refunded in accordance with the terms of the Payment Processor.

You may cancel your request for services from a Service Professional at any time up to two hours prior to such Service Professional’s scheduled arrival, in which case you may be charged a cancellation fee in accordance with the Company’s cancellation policy. Company reserves the right to charge or otherwise any applicable taxes related to such cancellation fee. The refund amount if any, in case of cancellation shall be paid into the same account used for the original payment.

Company may from time to time, offer subscription packages (by any name) for monetary consideration. The packages may provide Customers with additional benefits, including but not limited to the ability to avail discounted Elite Services. You acknowledge and agree that subscription packages shall be subject to additional terms and conditions, which shall be deemed integral part of these terms.

Company does not allocate any portion of your payment as a tip or gratuity to the Service Professional. You understand and agree that you may, at your own discretion, provide an additional payment as a tip to any Service Professional for providing Elite Services, but you are under no obligation to do so. All tips are entirely voluntary

Company strictly prohibits discrimination against Service Professionals on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such prohibition includes but is not limited to any refusal to accept Elite Services based on any of these characteristics. However, the female service provider will provide her services only in the presence of female clients.

(You are expected to treat all Service Professionals with courtesy and respect, and to provide a safe, clean and appropriate environment for them to perform the Elite Services. Service Professionals shall be entitled to refuse to perform Elite Services if you fail to provide a safe, clean, and appropriate environment for them, or you behave towards them in a manner which is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right, at its absolute discretion, to withhold access to the Services and otherwise limit your access to Elite Services if you engage in behaviour towards any Service Professional in a manner which is discourteous, disrespectful, or abusive, or which we otherwise deem to be inappropriate or unlawful.

You agree that you will be fully liable for any acts of discrimination against Service Professionals or for any failure, whether intentional or otherwise, to provide the Service Professionals a safe, clean, and appropriate environment for them to perform the Elite Services. Additionally, you also agree to disclose any and all information that may have a bearing on the ability of the Service Professional to perform the Elite Services or impact the Services Professional’s health, safety, or well-being, to Company and the Service Professional.

You agree that you shall not get any unauthorised, illegal work or activity including but not limited to transportation/disposal of illegal /contraband articles from the service professional.

You agree that in the event a Service Professional behaves in a manner that is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, you shall be required to report such incident to help@blyssworld.com at the earliest but in any event within 48 (forty eight) hours of such incident.

.(i) The Platform may contain services, features, content, information, software, payment gateways, APIs, advertisements, or materials that are owned, controlled, operated, or provided by third parties (“Third Party Services”). (ii) our access, reliance upon, or use of any Third Party Services is entirely at your own discretion and risk. The Company does not endorse, recommend, guarantee, or control any Third Party Services or the entities providing them. (iii) You acknowledge that Third Party Services are the sole responsibility of the third party that provides them, and the Company shall not be liable for availability, functionality, performance, accuracy, or reliability of Third Party Services; failure, interruption, corruption, or loss arising from such services; viruses, security vulnerabilities, or malicious components introduced via Third Party Services; any loss, damage, or injury whether direct, indirect, incidental, consequential, or punitive arising from your use of Third Party Services.

(i) The Company disclaims all warranties, express or implied, relating to Third Party Services, including but not limited to merchantability, fitness for a particular purpose, non-infringement, accuracy completeness, or timeless of content, uninterrupted or error free access. (ii) The Company does not verify the identity, background, competence, or authenticity of any third party who may be linked or integrated through the platform unless expressly stated

(i) By accessing or using any Third Party Services, you agree to comply with and be bound by the terms, conditions, privacy policies, and disclaimers applicable to such Third Party Services. (ii) The Company shall not be responsible or liable for any breach by third parties of their own terms, any action or inaction of third parties, any acts of negligence, misconduct, fraud or misrepresentation by third parties.

Financial Transactions are carried out through third party services, Company shall not be responsible for failed, delayed, declined or duplicate transactions. Company shall not be responsible for unauthorised transactions or loss of funds caused due to errors of third party services .

You represent and warrant that all information that you provide in connection with the Services and Elite Services is complete, true, and correct as of the date you agree to these Terms, and shall continue to be complete, true, and correct while you avail the Services and/or the Elite Services. You agree to promptly notify to Company for any change to such information. Company does not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material, or data, provided by you to avail the Services is incorrect, incomplete, inaccurate, or misleading or if you fail to disclose any material fact.

You agree to fully co-operate with the Company in the defence of any claims, proceedings, or actions that may be initiated against the Company due to a breach of your obligations or covenants under these Terms

In respect of the User Content, you represent and warrant that: (i) you own all intellectual property rights in the User content, or have obtained all necessary permissions to provide User Content and to grant the licences under these Terms; (ii) you are solely responsible for all activities that occur on or through your account on the Platform, including all User Content; (iii) the User Content does not and shall not violate any of your obligations or responsibilities under any other agreements to which you are a party; (iv) the User Content does not and shall not violate, infringe, or misappropriate any intellectual property right or other proprietary right, including the right of publicity or privacy, of any person or entity; (v) the User Content does not and shall not contain any viruses, corrupted data, or other harmful, disruptive, or destructive files or content; (vi) the User Content does not and shall not violate any third party rights; and (vii)the User Content: (A) does not belong to any other person to which you do not have any right, (B) does not threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, public order, cause incitement to the commission of any cognisable offence, prevents investigation of any offence, or is insulting another nation. (C) is not defamatory, grossly harmful, blasphemous, paedophilic, invasive of another’s privacy, discriminatory based on gender, ethnically objectionable, disparaging, relating to, or encouraging money laundering or gambling, libellous, hateful, racist, violent, obscene, pornographic, unlawful, harmful to children, or (D) is not otherwise offensive, objectionable, or restrictive, or inhibits, any other person from using or enjoying the Services.

You shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you shall not: (i) infringe any proprietary rights or Intellectual rights, including but not limited to copyrights, patents, trademarks, or trade secrets of any party; (ii) Copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create any derivative works from or license the Services, except as expressly permitted under these terms; (iii) use the Services to transmit any data, or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programmes, or similar computer code, designed to adversely affect the operation of any computer software or hardware; (iv) use any robot, spider, scraper or other automated device, or manual process to monitor or copy, or collect content from the Services or any portion thereof; (v) engage in the systematic retrieval of content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory; (vi) use the Services in any unlawful manner, or for fraudulent, illegal, unlawful or malicious activities or otherwise prohibited activities, or in any manner inconsistent with these Terms; (vii) link to, mirror, or frame, any portion of all or any of the Services; or (Viii) violate applicable laws, regulations, or rules in connection with your use of your services.

Engage in any activity that interferes with or disrupts or otherwise adversely affects the Services or their operation.

Attempt to gain unauthorised access to any portion or feature of the Services, other users accounts, systems or networks connected to the Services, or any of our servers, or through the Platform by hacking, password mining, or any other illegitimate means.

Directly or indirectly, in any capacity, solicit, attempt to influence, engage, approach, or accept or encourage the solicitations or approach of, encourage any Service Professional from whom you have availed Elite Services to either terminate or otherwise cease their registration or engagement with the Platform, or avail services the same as or similar to the Elite Services independently, without booking the Elite Services through your Account. You acknowledge and agree that this limitation is reasonable and fair and is necessary to protect the privacy and security of Service Professionals and done not restrict your ability to obtain similar services through the Platform or other lawful means. You further agree that any potential harm to Service Professionals from the non-enforcement of this clause far outweighs any potential harm to you.

All rights, titles, and interest in, and to the Services, including all intellectual property rights arising out of the Services, are owned by or otherwise licensed to the Company. Subject to your continued compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sub licensable, revocable licence to use the Services in accordance with these Terms and any written instructions or guidelines issued from time to time. Any rights not expressly granted to you under these terms herein are reserved by Company or Company’s licensors.

We may, from time to time, request you to submit suggestions, feedback, or report including bug reports, relating to the Services (“Feedback”). Your acknowledge and agree that the Company shall be free to use, copy, disclose, publish, display, distribute, and otherwise exploit any Feedback we receive from you without any payment of royalty, acknowledgement, prior consent, or any other form of restriction based on your intellectual property or other rights.

Except as expressly provided in these Terms, nothing contained herein shall be construed as granting, by implication, estoppel, or otherwise, any right, or licence to you in or to our or any third party’s intellectual property rights.

These Terms shall remain in full force and effect unless terminated in accordance with the terms hereunder.

We may restrict, deactivate, or terminate your access to, or use of the Services, or any portion thereof, (i) immediately and at any point at our sole discretion if: (A) you violate or breach any obligations, responsibilities, or covenants under these Terms, or (B) you cease to be a user of our Services, or (C) you do not, or are likely not to qualify under applicable law, or the standards and policies of the Company or its affiliates, to access and use the Services, or (D) you violate or breach the Community Guidelines, (ii) upon 30 (Thirty) days’ prior written notice to you, or (iii) immediately for any legitimate business, legal, or regulatory reason.

You may terminate these Terms, at any time, for any reason by sending a notice to the Company at grievanceofficer@blyssworld.com

Upon termination of these Terms: (i) your Account shall be deactivated or expire; (ii) your access to the Services will automatically cease and (iii) these Terms shall terminate, except for those clauses which are expressly stated, or which by their nature intended, to survive termination or expiry, including but not limited to intellectual property provisions, indemnities, limitation of liability, and governing law..

The Services are provided on an “as is” basis without warranty of any kind, whether express, implied, statutory or otherwise. We expressly disclaim all implied warranties, including but not limited to warranties of title, non-infringement, merchantability, or fitness for a particular purpose, reliability, accuracy, completeness, or timeless. We do not warrant that the Services will be uninterrupted, errorfree, secure, or free of viruses or other harmful components.

The platform operates solely as a facilitator, connecting customers with independent service providers on an hourly basis, round the clock, throughout the year (24X7X365). While the Company undertakes reasonable efforts to verify and on-board professionals, the nature, scope, quality, accuracy, and execution of the work performed by a Service Professional is determine solely by the customer and performed under customer’s supervision and direction. You acknowledge and agree that the company shall not be responsible, or liable for any loss, damage, injury or misconduct, deficiency, negligence, fraud, or omission – whether intentional or unintentional, arising out of or relating to the actions or inactions of any service professional. All services are availed strictly at the customer’s sole discretion and risk.

No advice or information, whether oral or written, obtained by you from the Company, the platform, or through the services shall create any warranty, representation, or guarantee that is not expressly stated in these Terms

While Company strives to provide accurate and upto date information regarding Elite Services, Charges, fees, and other details displayed on the platform, pricing or informational errors may occur from time to time. In the event of such errors, the Company reserves the right to correct any inaccuracies, revise the displayed information, or cancel the affected bookings, even after a booking has been submitted or confirmed.

You agree and acknowledge that the Company is solely a Platform that facilitates connection between you and independent Service Professionals. We shall not be liable in any manner for any obligations or responsibility that are not expressly set out in these Terms. We are not liable or responsible for fulfilment of any booking, for the performance of the Elite Services by any Service Professional, or for any acts or omissions, negligence, misconduct of the Service Professionals, or any damage caused to property by the Service Professionals during the course of providing the Elite Services.. Although we on-board the Service professionals whose backgrounds are vetted and police verified and who are trained in the tasks that are listed for each service professional on our platform, your booking of Elite services through the Platform constitute a direct contractual engagement between you and the respective Service Professional., The Company accept no responsibility or liability, warranty, representation, or guarantee with respect to the Service Professional’s performance, competency, behaviour, or the outcome of the Elite Services..

You further agree and acknowledge that soliciting or receiving services from any Service Professional independently, out of the platform, is undertaken solely at your own risk, and in such case , you expressly waive any rights, claims or remedies you may otherwise have had against the Company under these Terms.

You hereby accept full and sole responsibility for any consequences that may arise from your use of the Services and Elite Services. You expressly agree and acknowledge that shall bear no liability whatsoever for any loss, damage, injury, claim, or consequence arising out of or in connection with your use of the Services or Elite Services, except to the extent expressly provided in these Terms or required under applicable law. (h) Complaints Management:

Company will maintain a complaints management framework and will administer such framework on behalf of Service Professionals in a reasonable manner and in accordance with the non-excludable requirements of relevant applicable laws. You acknowledge that this complaint management framework is a facilitation mechanism and does not make the Company liable for the acts, omissions, conduct, or performance of any Service Professional.

To the fullest extent permissible by applicable law, the Company, its affiliates, and its respective directors officers, employees, agents, representatives, and licensors (collectively, “Related Parties”) disclaim all liability for any loss, damage, injury, claim, cost, or consequence arising out of or relating to:, (i) your use of, inability to use, or availability or unavailability of the Services or the Elite Services; (ii) the occurrence or existence of any defect, interruption, suspension, downtime, delay, or failure, including any malfunction in the transmission of information to, from, or through the Services, or any communication failure, system error, theft, destruction, or unauthorised access to, or alteration of, our records, data, programmes, services, servers, or any other infrastructure used in connection with the Services. (iii) The Services failing to remain operational, accessible, or functional for any period of time, whether scheduled or unscheduled. (iv) any, deletion, corruption, or inability to retrieve any User Content or any other data in connection with your use of the Services.

In no event shall Company, its officers, directors, and employees, or its contractors, agents, licensors, partners, or suppliers, be liable to you for any direct, special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation, lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever, including but not limited to any abuse or breach of data), even if Company or an authorised representative had been advised of the possibility of such damages, arising out of, or relating to (A) these Terms, (B) the Services or the Elite Services, (C) your use or inability to use the Services or the Elite Services, or (D) any other interactions or dispute between you and other user of the Services, including service professional.

To the maximum extent permitted by applicable law, while we maintain a workmen compensation policy that provides coverage for Service Professionals, our liability towards you, the customer, shall be strictly limited to the amount of commission that we receive in connection with the specific booking made by you on the Platform. In no event shall our total aggregate liability to you arising out of or relating to these Terms, the Services, or the Elite Services exceed INR 10,000 (Rupees Ten Thousand). (l) Nothing in these Terms shall exclude or limit any warranty, condition, guarantee, right, or liability, that can not be lawfully excluded or limited under the law.

Your use or misuse of the Platform, the Services, or the Elite Services, including but not limited to failure to provide accurate information during booking, misuse of the Platform for unlawful, unauthorised, or fraudulent purposes, or permitting any third party to access or use your Account.

Any breach, violation, or non-compliance with these Terms, the Privacy Policy, or any applicable law or regulation.

Any claims arising out of or related to your acts, omissions, conduct, negligence, or misrepresentation towards any Service Professional; unsafe premises, hazardous conditions, unsafe environment, or failure to provide safe working conditions; or failure to provide required tools, consumables, equipment, materials, or instructions necessary for the performance of the Elite Services.

Any personal injury, property damage, loss, or harm suffered by you, a Service Professional, or any third party arising out of or connected with the Elite Services, except where directly caused by the Company’s willful misconduct.

Any disputes, complaints, or issues between you and a Service Professional, including but not limited to quality of service, conduct or behaviour, failure to complete the service, delay, cancellation, or dissatisfaction with the Elite Services.

Any third-party claims related to your actions or omissions, including regulatory violations, data protection breaches caused by you, sharing of harmful, incorrect, or illegal information, or unauthorised disclosure of confidential information.

In the event of any dispute controversy, or claim arising out of or in connection with these terms (“Dispute”), the parties shall make best efforts to resolve the Dispute amicably through mutual discussions. If the parties are unable to resolve the Dispute within 30 (thirty) days from the date on which either Party issues a written notice of dispute to the other, the Dispute shall be referred to arbitration.

In the event of any dispute, controversy, or difference arising out of or in connection with these Terms, including any question regarding their existence, validity, interpretation, performance, breach, or termination (“Dispute”), the Parties shall, upon written notice by either Party, refer such Dispute to arbitration before a person appointed by the Parties hereto. The arbitration shall be adjudicated in accordance with the Arbitration and Conciliation Act, 1996, and its latest amendments. Subject to the aforesaid, the provisions of the Arbitration and Conciliation Act, 1996 or any statutory modification or re- enactment thereof and the rules made thereunder, shall apply to the Arbitration proceedings under this Clause. These Terms shall be governed by and construed in accordance with the laws in force in India. The Parties agree that the courts situated at Gurugram, Haryana shall have exclusive jurisdiction for all purposes. The arbitration proceedings shall be conducted in Gurugram, Haryana and the language of the arbitration shall be English.

You may contact our designated Grievance Redressal Officer/Nodal Officer with any complaints, concerns or queries relating to the Services or these Terms by writing to the Nodal Officer at grievanceofficer@blyssworld.com.

We shall endeavour to resolve your complaint within the timelines prescribed under applicable laws.

Changes to Terms: These Terms may be revised by us at any time, at our sole discretion, and all changes shall become effective immediately upon being posted on the Platform. It is your responsibility to review these Terms periodically for any updates or changes. You will be deemed to have accepted the changes made to these Terms if you continue to use the Platform once it has been posted.

Modification to the Services: We reserve the right at any time without prior notice, to add, modify, suspend or discontinue the services (or any part thereof), temporarily or permanently,, with or without cause. We shall not be liable for any such addition, modification, suspension, or discontinuation of the Services.

If any provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms shall continue in full force and effect. If any unlawful or unenforceable provision would be lawful or enforceable if a part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).

You shall not license, sell, transfer, or assign your rights, obligations, or covenants under these Terms, or your Account in any manner without our prior written consent. We may grant or withhold this consent at our sole discretion, subject to any conditions as we deem appropriate. We may assign our rights to any of our affiliates, subsidiaries, or parent companies, any successor in interest of any business associated with the Services, or any third party without any prior notice to you.

All notices, requests, demands, and determinations for us under these Terms (other than routine operational communications) shall be sent to legal@blyssworld.com

No third party shall have any right to enforce any terms contained herein.

We shall have no liability to you if we are prevented from or delayed in performing our obligations, or from carrying on our business, by acts, events, omissions, or accidents beyond our reasonable control, including without limitation, strikes, failure of a utility service or telecommunications network, act of God, war, riot, civil commotion, malicious damage, or compliance with any law or governmental order, rule, regulation, or direction.